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  • Who should I call if I'm having an emergency?
    In the event of an emergency call 9-1-1 or your local authorities. You can also contact the national suicide hotline at 9-8-8.
  • Will insurance cover my therapy services?
    Coverage for mental health services varies by insurance company. It is important to ask your insurance company questions to ensure your therapy services will be covered. You might ask your insurance provider: - Do I have mental health insurance benefits? - What is my deductible, and has it been met? - How many sessions per year does my insurance cover? - What is the coverage amount per therapy session? - Is approval required by my primary care physician?
  • Do you accept my insurance?
    Lillac Counseling Services, LLC is in-network with the following insurance companies: - Alaska Medicaid - Premera Blue Cross Blue Shield (BCBS) of Alaska
  • What if I have private insurance and Medicaid?
    When a person has private or commercial insurance (i.e., Premera, Aetna, etc.) and Medicaid insurance, Medicaid is typically the secondary insurance. This means that any services you receive are billed first to your primary insurance provider (i.e., Premera, Aetna, etc.), and Medicaid will pay the remaining cost. If you receive services without informing your counselor that you have a primary insurance, and Medicaid denies claims because of this, you will be financially responsible for services provided.
  • Can I pay out-of-pocket for therapy services?
    We do accept self-pay. Please see this link for rates.
  • Where are you located?
    Lillac Counseling Services, LLC offers is located in Alaska. All counseling services are offered online via Telehealth and in Alaska time zone.
  • What are your hours?
    We are open Monday, Tuesday, and Thursday and offer afternoon and evening appointments. Clients can log into the patient portal to request an appointment that fits their schedule. *Please note, hours are in Alaska time zone.
  • How do I schedule an appointment?
    You can call if you’d like, but the easiest way to request an appointment is through the website. By clicking the “Client Portal” page, you can click the “request an appointment” button to see dates and times available and select one that best fits your schedule. You will be notified by email when your appointment is confirmed. Emails regarding appointments with Lillac Counseling Services are sent from
  • How far into the future can I request an appointment?
    Appointments can be requested up to 2 weeks in advance.
  • Why aren't the date/time I want showing up on the appointment calendar?
    If the date/time you would like to request doesn’t show up on the calendar, please click the “next” button to see future dates/times.
  • Are in-person therapy appointments available?
    No, we only offer telehealth sessions.
  • How do I log into my telehealth appointment?
    You can bookmark the portal website for easy access to the patient portal log-in page. The website address is:
  • I forgot my patient portal password. How do I reset it?
    If you forget your portal password, call the office at (866) 210-8282 or send a secure email to for assistance.
  • What kind of appointment reminders are available?
    Standard appointment reminders are sent via email and text. If you would also like phone reminders, please be sure to select that option when completing the client information form.
  • How do I cancel or reschedule an appointment?
    In the event you need to cancel or reschedule an appointment, you can log into your patient portal and click on the “Appointments” tab. From there, you can click on the appointment you want to cancel or reschedule and click the appropriate button. Upon clicking your preferred option, you will see a message that says the cancelation or request for reschedule is “pending approval.” Your counselor will receive notification of your request and be able to log in to review and confirm it. You can also reply to your appointment reminder email. NOTE: When replying to your reminder email, do not include protected health information (PHI).
  • Will I be charged for canceling, no-showing, or rescheduling an appointment?
    You may be charged for canceling or requesting an appointment without giving at least 24-hour notice. However, Lillac Counseling Services does realize that emergencies happen, and scheduling conflicts occur outside of one’s control. Please be mindful that the appointment time you requested is reserved for you; if you are unable to keep your appointment, please give as much notice as possible via a cancel/reschedule request, phone call (866-210-8282), reply to your email reminder, or send a secure email to:
  • How long is a typical therapy session?
    Every client starts with an intake appointment which takes 90-120 minutes. Typical therapy sessions last anywhere from 30 minutes to 60 minutes.
  • How long will it take for my counselor to respond to a voicemail and/or email?
    Every effort will be made to respond to your message within 24 hours. However, Lillac Counseling Services, LLC operates on a part-time basis. If you are experiencing a mental health emergency, contact your local emergency room or proper authorities first.
  • How do I use MailHIPPO to send/receive a secure email to my counselor?
    Email messages using MailHIPPO are sent from Be sure to check your spam folder if you are expecting a secure message and haven’t received it yet. MailHIPPO requires the use of a password. If you are new to secure messaging, you will receive a temporary password from MailHIPPO.
  • Can I talk to a counselor before making a commitment to therapy?
    New clients are welcome to request a free telehealth consult appointment to discuss their needs, ask questions, and decide on next steps. If it doesn’t appear to be a good fit, Lillac Counseling Services will be happy to provide you with other contact information for other agencies you may want to consider.
  • How do I contact my counselor?
    You can send a secure, encrypted email to your counselor using the “Send a secure message” button on the website or by clicking this link: You can also contact your counselor by phone at (866) 210-8282. Be aware that Lillac Counseling Services is a part-time practice. Your email and/or voicemail may not be responded to immediately. If you are in crisis, dial 9-1-1 or contact your local authorities.
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